The Palaces Casino sister sites

The Palaces Casino sister sites 2023

Although the name “Bingo Eireann” should be a giveaway, we’ll make it explicitly clear that this online bingo site is, in theory, the Irish counterpart of Bingo Britain. Bingo Eireann and Bingo Britain are, on a surface level, like a pair of twins, sharing a near-identical layout and branding. But despite the similarities, there are some notable differences between these two Palaces Casino sister sites. The most significant difference is the inclusion of casino games at Bingo Eireann. While Bingo Britain prides itself on being exclusively dedicated to bingo, Bingo Eireann offers a small selection of slots, with less than fifty titles on offer. Although it’s not a vast collection, it’s still a surprising addition that adds a degree of variety that its closest sibling lacks.

Easily the most unusual aspect of Bingo Eireann is that it appears to be targeted towards non-UK players. The site lists all money amounts in Euros rather than pounds, which is a little off-putting for UK players. Despite this, Bingo Eireann operates under the UK Gambling Commission licence of Palatial Leisure Limited, and players from the UK are welcome to register for the casino. Even with that said, it’s bound to be a little disappointing for those who prefer to play in their local currency and don’t want to worry about exchange rates or other unexpected complications. It can certainly be said that Bingo Eireann is an odd site, but our conclusion is that it still offers a decent selection of bingo games and a few slots for those who are interested. However, its lack of focus on the UK market and the small number of slots might be a dealbreaker for some players. Is it the best of the Palaces sister sites? No, it isn’t – and given that there are only two of them, that’s a problem in and of itself.

Forgive us if we tread over familiar ground here, but we’re bound to do so a little bit because there are so many similarities between the Palaces sister sites. We’ve already said that Bingo Eireann is an Irish-facing bingo site. With that in mind, the easiest thing to say about Bingo Britain is that it’s the British equivalent of Bingo Eireann, but things aren’t quite so simple. Bingo Britain has fewer similarities with its sister site than one might expect from looking at their respective layouts. Although both sites have a similar design, Bingo Britain is far more committed to the idea of being an exclusive bingo site, unlike Bingo Eireann. While Bingo Britain doesn’t offer slots, table games, or scratch cards, Bingo Eireann has a small collection of entries in all three categories. You could easily see that as a strength of Bingo Eireann versus Bingo Britain until you remember that the former’s approach to UK-based players leaves a lot to be desired.

Bingo Britain’s dedication to being a bingo-exclusive site is both its greatest asset and its most significant drawback. While it is admirable to keep the flag flying for bingo in the modern “do everything at once” era of iGaming, it’s likely to leave the site looking weak in the eyes of new players. The weirdest design choice that’s been made here is that the Bingo Britain site locks away information about its bingo rooms from casual visitors, and it is only after registration that players can view them. Similarly, the site doesn’t provide sufficient information about deposits or withdrawals, again leaving players in the dark until after registration. Such an approach could put off players from the idea of registering. While Bingo Britain has nailed the aesthetic of being a great bingo site, it requires significant improvements on the material side of things to be classed in that category. Without these improvements, it’s likely that it’ll remain as unknown as it is now.

The Palaces Casino Information

Name	The Palaces Casino
URL	thepalaces.com
#No. of Sister Sites	3
Best Sister Sites	Bingo Britain, Bingo Eireann
Owner/Operator	Palatial Leisure Limited: Palatial Leisure Limited, Church Plain, Great Yarmouth, NR30 1PL, United Kingdom
Sister sites status	3 Active, 0 White Labels and 0 Inactive sister sites. 3 total sister casinos.
UKGC Licence page	UKGC Licence: 441
Support Email	[email protected]
Twitter	N/A – not on Twitter
Facebook	The Palaces Facebook page

The Palaces Casino operator – Palatial Leisure Limited

Palatial Leisure Limited, which trades under the name Palace Bingo & Casino Clubs, is the parent company behind The Palaces Casino sister sites. The company has a considerable presence in the gaming industry, both online and offline, with its physical Palace Bingo clubs located in the Norfolk area. Although it’s not a national giant, it’s undoubtedly a regional powerhouse. Patrick Duffy, the company’s managing director, is a prominent figure in the industry with over three decades of relevant experience. You’ll see him mentioned prominently by name on every website that the company operates. Palatial Leisure Limited’s headquarters is located in Great Yarmouth, Norfolk, which is an uncommon location for a UK-facing online casino company as many choose to be based in locations like Malta or Gibraltar due to the more favourable tax regimes available in those areas. On each Of the Palaces’ sister sites’ “about us” pages, the company places a strong emphasis on providing fun experiences, which appears to be a central business philosophy. This same sentiment can also be found on the website of the company’s physical Palace Bingo & Casino Clubs, reinforcing the importance of entertainment to the company’s ethos.

While the casinos and websites operated by Palatial Leisure Limited have a fairly chatty and informal style, the parent company is far more tight-lipped about certain aspects of its operations. The operator has never publicly disclosed information regarding its employee count or net worth, and there’s a lack of transparency regarding its financial information on its website. However, public records from Companies House do provide some details about the company’s history. Palatial Leisure Limited was established in March 1993, predating its online presence, which confirms the 30-year experience claimed by Patrick Duffy, the aforementioned founder of the company. Recent documents suggest that the company has an annual turnover of around £2.5 million, which is a respectable figure, but means that it’s not one of the industry’s heavyweights.

The Palaces Casino review

The Palaces Casino Sister Sites Welcome Bonuses

The Palaces Casino (which prefers to go by the shorter moniker of just “The Palaces” is the only one of the three iGaming sites on the Palatial Leisure Limited platform that doesn’t focus on bingo – and yet it still uses bingo as the foundation of its welcome promotion. New players at the casino can claim a free £10 by depositing £20, thereby playing with £30 in total. £20 is a higher minimum deposit than we’re accustomed to seeing at UK-facing casino sites, but given that the wagering requirement attached to the bonus is only x2, we’re not going to complain too loudly about it. There’s a very specific further snag attached to the promotion, though – the bonus cash can only be used in the London Palace bingo room, and the bonus itself can’t be withdrawn – only the winnings can. It’s not the warmest of welcomes to The Palaces, but it’s better than not getting a welcome promotion at all.

Other Promotions

Many of the features of The Palaces Casino are copied across from the Palaces sister sites (including a direct reference to Bingo Eireann on the homepage, which has been left there by mistake after elements of the Irish-themed site’s homepage were copied and pasted to The Palaces). Among those many things is the ongoing free bingo tickets offer. For every £10 players deposit into their accounts at The Palaces, they receive fifteen free bingo tickets, subject to a maximum of ten batches of fifteen per week. The terms and conditions of this offer are that there are no wagering requirements – which is great – but the tickets can only be used at the main session in The Session Room at 7pm, which isn’t much use if you’re not free to play at that time. A little more flexibility would have been nice.

Top Games at The Palaces

It’s far harder to see the top games at The Palaces than it ought to be. The site opts to hide most of its games behind the login screen, which means you’ll have to register to play at the site before seeing the vast majority of what it has to offer. There are exceptions to this, though. Both The Session Room and the London Palace bingo room are namechecked on the homepage as the pick of the various bingo rooms available at the casino, so you know they’re both waiting for you inside. There’s also a banner for the classic Egyptian-themed Cleopatra slots game from IGT, so you know that’s available, too. It’s more of a hint than a showcase of the casino’s wares.

There’s a way to get a better look at the casino’s catalogue for those who are prepared to go the extra mile, though – enter thepalaces.com/play as a URL, and you’ll get to see plenty more of the casino’s slots. The bingo rooms remain invisible, which is irritating, but you’ll see enough of the slots catalogue to understand that The Palaces has far more slots than The Palaces sister sites put together, and new releases are added regularly. If you’re more motivated by slots than bingo games, The Palaces is really the only option for you on this platform.

Customer Support and Licensing

The Palaces has got you covered when it comes to providing assistance. Its comprehensive support platform is designed to meet the needs of all players, no matter how they prefer to communicate. The site’s live chat support is available 24/7 and can be easily accessed via the contact page. Alternatively, if you prefer to reach out via email, The Palaces email address is [email protected] The casino also offers phone support during business hours with a freephone number, 0808 196 7874. Lastly, those who prefer texting can reach out to the support team via text at 07899 660000.

Operating under the UK Gambling Commission license 441 held by Palatial Leisure Limited, also known as Palace Bingo & Casino Clubs, The Palaces has a clean record with the regulator. There are no regulatory fines or warnings on file for this company.

Withdrawal Speed and Support

While we appreciate the quality of The Palaces’ customer support, we have some reservations about the lack of information provided about its withdrawal procedures. The absence of a dedicated payments page or FAQ section, as well as the omission of payment provider logos in the site’s footer, leave us with no way of knowing what the options are. Even after carefully reviewing the site’s terms and conditions, we were unable to identify any specific payment providers. Furthermore, the terms and conditions indicate that players should allow up to a month for withdrawals to be processed in the event of unforeseen issues at Palatial Leisure Limited, which is the casino’s operator. This conflicts with the site’s claim of fast withdrawals on its homepage, and a thirty-day waiting period is certainly not standard in the iGaming industry. Put simply, it’s a big concern.

Final Thoughts on The Palaces

The Palaces is the best all-around iGaming website on the Palatial Leisure Limited platform, but that’s precisely what you’d expect it to be, given its status as the flagship site. It’s also not exactly a huge accolade when you consider that there are only two The Palaces sister sites, and both of them have glaring weaknesses of their own. All the good work the site does in other areas is largely undone by the confusion over how it processes withdrawals, and we’re a little baffled by the decision not to allow players to see the games they’ll be playing until after they’ve registered. Sadly, this is one of a great many iGaming sites out there that look a lot better than they actually are when it comes down to it.

The Palaces Casino Sister Sites Player Reviews

Here are the thoughts of your fellow players about The Palaces. The reviews are all real, but we’ve paraphrased them to keep them brief.

★★★★★
This is a lovely casino site! Customer support is always prompt, and the games are set out in a way that’s easy to navigate. Withdrawals are fast too, so what more could you want? I’ll be coming back. Millen, February 12th 2023. Source – Trustpilot.

★★★★★
The slots here never seem to pay out when I’m playing, and I can’t say I’ve had any wins playing bingo here either. Polly, January 21st 2023. Source – Trustpilot.

★★★★★
I think The Palaces is great; I’ve had no problems playing here at all.Angelique, September 21st 2022. Source – Trustpilot.

★★★★★
The worst casino ever. I’ve spent more than £200 playing here and won nothing at all. I’m guessing you’d need to spend more than £500 to get anything out of the slots. There are better casinos out there – this one is disgusting.Eunice, March 27th 2022. Source – Trustpilot.

★★★★★
What a terrible, basic casino this is. Customer service is bad, there are hardly any games, and the same people win at bingo so often that I’ve become suspicious of it. I only joined because of the promotions, and I’ll be closing my account as soon as I’ve used them.Daniel, February 19th 2022. Source – Trustpilot.