Casino Lab

DISCLAIMER: Casino Lab and its sister sites don’t hold a licence from the UK Gambling Commission, or from any other known regulator. None of these casinos can legally take deposits from British players, and the profiles below are provided for information only.

The original Casino Lab was a popular brand on the Genesis Global platform, and entertained thousands of players in the UK and further afield. However, the network withdrew from the UK in 2022 and then closed down shortly afterwards, resulting in the loss of all of its brands. Because of this, we were surprised to see a new version of Casino Lab pop up on the international iGaming scene at the very end of 2024. We’re not sure why the operator has brought the brand back to life, but it has form for this kind of thing – it’s done it before with Funbet. Let’s see how this resurrected version of Casino Lab stacks up now it’s had some time to get its feet under the table.

Casino Lab Welcome Offers

Casino Lab’s welcome offer has grown into a four-part package that it advertises as 350% up to £13,600 and 350 free spins, although the 350% is simply the four match percentages added together. Your first deposit gets a 100% match worth up to £2,125 and 100 free spins, the second gets 100% up to £2,975 and 50 spins, the third gets 50% up to £5,100 and 50 spins, and the fourth gets 100% up to £3,400 and 150 spins. Each stage needs a minimum deposit of £17, which is a bit of a strange figure, and Skrill and Neteller deposits don’t qualify.

The deposit and bonus must then be wagered 20 times within ten days, with a maximum bet of £85, and winnings from the free spins must be wagered 40 times. Totted up, collecting every penny of the £13,600 would mean depositing £18,700 and getting through around £646,000 of wagering, so few players will see more than the first stage. This same bonus package exists at several other casinos on the same network – it’s one of the operator’s little tell-tale hallmarks.

Ongoing Promotions

One of the highlights of this casino network is the sheer variety of bonuses available. Take free spins, for example – Casino Lab gives players 66 bonus spins every week if they opt in and deposit at least £17 between Monday and Thursday. As always, any winnings from these spins come with a 40-times wagering requirement. The weekend reload matches 50% of a deposit of at least £42.50, up to £660.40, and adds 77 free spins, with the deposit and bonus to be wagered 35 times. Those oddly specific figures are £50 and £777 converted into pounds, which tells you where the offer was really written.

The cashback deals are a bit more intricate. Players on VIP levels two to five can opt into a daily cashback of 15%, capped at £340, and there’s also a dedicated live casino cashback offer, which returns 25% of your losses up to £170 each week. Both only need to be wagered once. There’s also a £12,000,000 Spinoleague tournament, and, rather strangely, four sports promotions and a set of weekly sports betting challenges, even though Casino Lab doesn’t have a sportsbook.

Coins, the Shop and VIP Features at Casino Lab

Casino Lab’s VIP programme features five tiers, with the perks improving as you climb higher. Daily cashback opens up from the second level, and the higher levels bring increased withdrawal limits and a personal account manager who tailors bonuses to their preferences. However, the lack of transparency about what’s needed to progress through the ranks leaves things unclear.

The unusual “Bonus Crabs” that used to be a hallmark of this network have been withdrawn at some point in the past twelve months, and Casino Lab now uses Coins instead. You earn them by completing weekly challenges, such as playing 150 spins on a particular slot, and you can spend them in the shop on free spins or bonus money. The shop’s prices are all in euros, from €5 of bonus money for 500 Coins up to €300 for 13,000 Coins. It’s a lot simpler than the crabs were, but it’s still one more currency to keep track of.

What are the Pros and Cons of Casino Lab?

Top Games at Casino Lab

Casino Lab claims to host more than 4,000 slots from 83 studios. Being unlicensed means that quite a few top-tier providers won’t supply the casino with slots, but there’s still plenty to go at, from Playson, Hacksaw Gaming and BGaming to Yggdrasil and Red Tiger. The top slots at Casino Lab, identified as such with a headline and arranged in a row across the middle of the homepage, include Hot Step 3 Hold and Win, Hot Step 2 Extreme, 40 Power Hot Golden Coins Link, Super 3 Hot Chillies and Monster Munch Stacks, and the sister sites we checked show the same row in the same order. New slots are added regularly.

The live casino used to be Casino Lab’s strong suit, with Evolution’s game shows, but Evolution is no longer among its featured studios. The game shows on offer now are lesser-known titles such as Gravity Wheel, Candy Wheel, Vegas Gobbler Live and XBall, alongside live roulette, blackjack, baccarat and poker. Jackpot hunters will find a specially curated selection of jackpot slots in the Jackpots section.

Withdrawal Processing and Support

As we noted in the Pros and Cons section of this review, this is an area where Casino Lab lags behind most of its sister sites. You’ll get instant withdrawals at most of the casinos on this network, but Casino Lab isn’t capable of providing them. Your options are debit card, bank transfer, or crypto (Bitcoin, Litecoin, Tether, Dogecoin), so there’s no support for e-wallets either. Withdrawals are processed within three business days, and bank transfers can take another three to five business days to reach your account after that. Minimum and maximum withdrawal limits vary from method to method, with a £10 minimum and £3000 max for debit cards, and a £60 minimum and £5000 max for Bitcoin. Don’t expect to be able to check those on the site’s payments page, though, because it doesn’t list the UK at all.

Customer Support and Licensing

Let’s address the elephant in the room straight away: Casino Lab doesn’t hold an iGaming licence. None of the Casino Lab sister sites are licensed either, so this comes as no shock. There are plenty of regulatory bodies Casino Lab could approach to obtain a licence, so the fact that it hasn’t is a major concern in our book. When it comes to customer support, there are two options. You can send an email to support@casinolab.com if you’re not in a rush, or you can opt for the live chat service. Since live chat is available 24/7 and provides instant help, we think it’s the obvious choice for resolving any issues quickly.

It’s also worth knowing that the Casino Lab website doesn’t name its operator anywhere, not in its footer, its terms or its privacy notice, which simply says that “the operator of this website” controls your data. The terms don’t name a governing law either, saying only that disputes will be settled in accordance with “the applicable Law”, and a leftover “{{anexx}}” placeholder appears at the bottom of the page. The United Kingdom isn’t on the list of countries whose players are turned away, although it’s missing from the payments page.

Casino Lab – The Verdict

Don’t look at the new Casino Lab as a straight replacement for the old one – that old site has licenses from both the UK Gambling Commission and the Malta Gaming Authority, so it was much more trustworthy. That aside, Casino Lab is like Funbet in that we see it as a second-tier casino site on a network that has bigger and better ones to offer. It’s perfectly fine and we’re sure its bonuses are fun, but the facts remain that it’s slower than the best of its sister sites when it comes to withdrawals, and it’s lesser than most of them because it doesn’t offer sports betting. As a slots and live casino option, it would be a decent site if it had a licence.