Chanze Casino

Chanze Welcome Bonuses

There are casinos on this network – Rivo Casino, for example – that promote welcome bonuses worth up to £10,000 on their homepages. The 200% match up to £500 advertised on the homepage of Chanze looks like chump change by comparison, but the banner doesn’t tell the whole story – that’s just the first deposit bonus. It’s followed by 100% up to £1,000 with deposit two, 100% up to £1,500 with deposit three, 150% up to £1,500 with deposit four, and 100% up to £2,000 with deposit five to create a welcome package worth a potential £6,500. That’s still not £10,000, but it’s a lot more than the homepage banner might make you think. The associated wagering requirement for each stage of the bonus is x30, and minimum qualifying deposits aren’t given. It would be remiss of us not to point out that lower wagering requirements are available at other casinos on the same network.

Sports betting is also on the menu at Chanze Casino, and there’s an alternative welcome promotion available if that activity interests you more than the slots do. It’s a three-stage bonus, with 100% up to £500 attached to deposit one, 50% up to £2,000 with deposit two, and 100% up to £2,500 with deposit three to create a package worth a possible £5000. That’s a lot of money for a sports betting bonus, but we’re a little put off by the x15 wagering requirements, which are triple the average for a bonus of this kind.

Other Promotions

Chanze Casino keeps the generosity going after its welcome package with three substantial reload offers spread across the week. Fridays bring the biggest percentage boost, with a 200% match worth up to £2000, while Mondays offer 100% up to £2000 and Wednesdays raise that ceiling to £2500. If you’ve got the budget to claim every promotion at its maximum value, that adds up to as much as £6,500 in bonuses each week. All three bonuses still come with the same x30 wagering requirement. The casino once again fails to state the minimum deposit needed to qualify, which is frustrating, but if it falls somewhere around the usual £10 to £20 mark, this remains a very tempting collection of ongoing offers.

Unlike some of its sister sites, Chanze also offers ongoing bonuses to sports bettors, with 100% up to £2,000 on Mondays, 100% up to £2,500 on Wednesdays, and 100% up to £2,000 on Fridays. That’s actually more available each week than you get from the welcome promotion, but the same unattractive and difficult x15 wagering requirement still applies. Also, like virtually all of its sister sites, Chanze fails to deliver the 20% cashback promotion that it advertises on its homepage.

What are the Pros and Cons of Chanze Casino?

Featured Slots and Games

Whoever put together the Popular Slots selection on the Chanze Casino homepage is a fan of all-time classics. The selection begins with Legacy of Dead, with its predecessor Book of Dead in second place. Did we really need two near-identical Play’n Go slots listed ahead of everything else? Probably not, but at least their presence confirms that Chanze has access to Play’n Go as a provider. The row is completed by the original Cleopatra slot from IGT, Rainbow Riches (Scientific Games), Wanted: Dead or a Wild (Hacksaw Gaming), and 9 Pots of Gold (Games Global, incorrectly labelled by the casino under the studio’s old name, Microgaming).

We’ve already said that Chanze Casino makes a bigger feature out of offering sports betting than most of its sister sites do, and that’s backed up by the prominent positioning of the sportsbook’s top sports on the homepage. Football comes first, followed by tennis, basketball, table tennis, cybersport, and volleyball. Football aside, that’s quite an odd set, and it’s a reminder that Britain isn’t the casino’s sole focus. Over on the live casino and live dealer side of things, most of the top titles come from studios like Vivo and 7Mojos Live, so expect functionality over fireworks.

Withdrawal Options and Speed

Chanze Casino’s supported payment options can be worked out from the banking logos displayed in the site footer. They include Visa, American Express, GiroPay, Mastercard and Sofort, alongside four major cryptocurrencies: Litecoin, Bitcoin, Tether and Ethereum. Choice, then, isn’t really the issue. Withdrawal speed is more questionable. The FAQ only says that some methods are faster than others and doesn’t provide any useful timescales. The full Chanze Casino terms are clearer, stating that every withdrawal can take up to three business days to process regardless of which method you choose. That isn’t an outrageous delay by itself, but it strongly suggests that players shouldn’t expect instant payouts or even same-day withdrawals here.

Customer Support and Licence

There’s supposed to be live chat support available at Chanze Casino, but nothing happens when we click the link to activate it. That’s a very big problem, because there’s no email address listed on the Contact Us page either, and no contact form. We’ve listed support@chanze.io as the casino’s email address in the table above, but that’s based on our past experience of support email address formats across the network. As it stands, there’s no confirmed way of contacting Chanze at all, and that’s a red flag.

The licence that covers Chanze Casino is the same one that covers the Chanze sister sites on the Exceptiosoft Ltd network, and is issued by Anjouan Gaming. While the licence is valid, it’s not a particularly robust one in terms of enforcement, and the operator itself is on record as saying it won’t provide any assistance to players in the United Kingdom. As such, it’s unlicensed from the point of view of British players.

Chanze Casino – The Verdict

If it weren’t for the casino’s customer service issues, the conclusion we’d have reached about Chanze is that it’s slightly below the network’s usual standards if you’re into slots and casino games, but above those same standards if you want to bet on sports. Unfortunately, the customer support issue trumps all others when it comes to the final verdict. As it stands, there’s no way of getting in touch with the casino’s support team at all, and we can’t recommend the casino to our international readers until that changes. We appreciate that it might have been a temporary technical problem at the time of our visit, and we encourage the casino to get in touch with us once it’s been resolved. We’ll happily update our review accordingly.