Mad Casino

Mad Casino Sister Sites 2026

Softon Ltd is based in Cyprus, which is something of a hotspot for international casino brands and operators. Some of those casino network companies even hold UK Gambling Commission licences, which places them firmly above board as far as the law goes. Sadly, Softon Ltd isn’t one of those operators, which means we have to provide you with this important disclaimer. Please read it carefully. 

Winzter Casino

There are two casinos listed on the Internet Gaming Licence of Softon Limited in Anjouan. Winzter Casino is not one of them, and that puzzles us greatly. This is, very clearly, a casino that was made by the same people who made Betzter, which we’ll get onto in a moment. Both casinos use the same layout and more or less have the same logo. Why does one of them get a veneer of respectability through a flimsy licence while the other gets no licence at all? We wish we knew. The problem with the two Mad Casino sister sites is that they’re both functionally identical, right down to their branding. In better news, Winzter offers up to £3000 in bonus funds every week of every year, and comes with a catalogue of more than five thousand slots and games. If it wasn’t unlicensed, it would be a pretty good casino.

Betzter

We’ve already said that the two Mad Casino sister sites are functionally identical, so what can we tell you about Betzter Casino that we haven’t already said about Winzter Casino? Well, for one, it has that State of Anjouan Internet Gaming Licence we mentioned a moment ago – the same one that covers Mad Casino. Secondly, its name is difficult to both pronounce and type, although that doesn’t really have any bearing on the casino’s quality. Winzter came first, which suggests that it ought to have been a test run for Betzter, but it doesn’t feel that way. While they both share the same catalogue of thousands of games, the promotions at Betzter are weaker than those at Winzter. On the other hand, Betzter has a licence, and Winzter doesn’t. They’re both illegal in the United Kingdom either way, though, so the point is mostly moot.

Mad Casino News

29th December 2025: After comparing Adventures Beyond Wonderland and Crazy Time Live, Live Casino Comparer recommended the Mad Casino sister sites as some of the best platforms to try both of the live gameshows. They didn’t just land on a preference, they laid out the numbers and gameplay quirks in full, from segment count to RTP spread. Adventures Beyond Wonderland seems to edge ahead for anyone keen on lower volatility and more predictable sessions. The wheel’s got more number segments, the RTP is flatter across the board, and one of the bonuses doesn’t even require a separate bet. It’s geared towards those who’d rather not ride the feast-or-famine pattern of Crazy Time, where the wins are flashier but the droughts are long. The visual chaos and mechanical gimmicks might look similar on the surface, but the playing field’s definitely skewed depending on how you place your bets and how much you’re hoping to stretch a tenner.

As for Crazy Time, it’s the risk-taker’s arena. You get more bonus games, but you’ll feel it more in your wallet if the wheel decides to take the scenic route past your pick. That said, it still seems to have loyal backers chasing bigger paydays, even if they need a nap between wins. The suggestion to try these games at Mad Casino sister sites feels less like a pushy endorsement and more like a quiet nod from someone who’s spun the wheel a few too many times elsewhere. If you’re dipping a toe into either game, or both, it probably makes sense to play where the payout rules are transparent and the site won’t make you jump through hoops for your withdrawals. Just don’t expect either game to behave itself – both have their own flavour of chaos.

2nd December 2025: Plenty more people have cried into the void on Trustpilot that the Mad Casino sister sites are scams this week – if only there was someone listening. What used to be a trickle of complaints has turned into a familiar rhythm now, with the same tune playing on loop: withdrawals frozen, excuses recycled, accounts verified late or not at all. Players like Laura, who had over a grand sitting in her account since September, thought they were nearly through the worst of it. Then came the email saying she’d breached bonus terms, which conveniently wasn’t flagged until after the account was verified. Others haven’t even made it that far. Some get locked out of uploading documents, others are left hanging in endless payout queues with support saying it’s due to backlogs, which feels more like a cover story than an actual reason.

To make it worse, the feedback from those who’ve tried to chase their funds paints a bleak picture. Sandra called it a rip off, Mariusz skipped the pleasantries entirely, and Claudiu gave a full blow-by-blow of how things unraveled after he clawed back some of his losses, only to be told his payment was in a never-ending line. One reviewer did throw a curveball with a glowing five-star review, but even that came with caveats about lower limits and VIP-only treatment. Doesn’t really help the rest of us. There’s a grim familiarity to these posts now, like deja vu but with fewer punchlines. If the Mad Casino group had any interest in rebuilding trust, they’re not doing a great job showing it. For now, the safest bet might be just walking away before the reels spin your money into the void with nothing to show but a ghost of a payout screen.

10th November 2025: Monkey Mobile has posted an honest review of Mad Casino, but there are a few clues that the reviewers may be a little biased towards the platform. From the first paragraph, it’s clear they’re keen to paint the site as a polished, dependable space for UK players, ticking all the right regulatory boxes and throwing around talk of fair gaming certificates and SSL encryption. We’ve heard all that before, of course, though the bit about having PayPal on board will appeal to anyone who’s ever had a withdrawal held hostage elsewhere. The so-called investigation leans heavily on the positives; fast payouts, broad game variety, friendly staff, generous bonuses, and the mobile app apparently so smooth you could butter toast with it. What’s missing is any hint of balance, or even a nod to the average player experience that usually tells the real story. There’s a whiff of marketing polish to it, which is always a red flag in these things.

That said, we can’t completely dismiss everything as PR fluff. Mad Casino does seem to be licensed and it’s managed to keep a decent reputation in corners of the web where players are quick to air their grievances. The article, though, skips over the stickier details; verification delays, bonus restrictions, and the odd moan about limited crypto options. Those tend to define the day-to-day for British punters, not the sleek graphics or app load times. Monkey Mobile’s writers might genuinely like the platform, or they might just like whatever incentive came with penning the piece. Either way, the tone feels a bit too glowing to be fully impartial. It’s always good to read these ‘honest reviews’ with a pinch of salt, especially when they’re dressed up with emojis and lists instead of the usual blunt user feedback. We’ll keep an eye on the crowd’s verdict once the honeymoon period wears off.

18th October 2025: A very unbelievable review appeared on the Mad Casino Trustpilot page this week. Someone claiming to have banked a win of 108 thousand euros reckons the celebrations were cut short when the site froze their account and vanished into the void. No payout, no answers, no helpful reply – just the usual vague lines about someone getting in touch, followed by silence. Apparently, not even Casino Guru could get a response out of them, which is saying something. If it’s true, it’s the kind of horror story that gives offshore casinos a bad name. The reviewer is now on the warpath, calling for others to speak up and drop their own stories across every review site going. It’s escalated past mere grumbling at this point and now reads like the start of a one-man crusade against what they’re calling thieves in plain sight.

While we can’t verify how much of that tale is factual, it’s not the first time Mad Casino’s been flagged up for its Houdini-style approach to customer service. Other reviews floating about point to unhelpful replies, delayed withdrawals, and plenty of shrugging from the support team. The actual site still bangs on about big wins and fast payouts, but when the biggest Trustpilot headline is a player being ghosted over six figures, it’s hard to ignore. If Mad Casino really wants to shake off the growing number of complaints stacking up like dirty pint glasses on a Sunday night, they’ll need to do more than push bonus codes and neon banners. Players are losing patience, and in this case, possibly a hell of a lot more. Whether the figure’s exaggerated or not, the silence from their end ain’t doing them any favours.

26th September 2025: Casino Guru looked at Mad Casino with a grim review before declaring that the safety index rating is in the very low category. They slapped a 2.2/10 on it, tagged as Very low, and didn’t shy away from ringing alarm bells. The review pulls no punches: Mad Casino operates without a major licence, it applies a host of clauses that favour the house, and user complaints about withheld or delayed withdrawals loom large. In short, according to Guru, betting here is more gamble on trust than gamble on chance.

The review dissects a few nasty quirks. For one, they point to win limits – even if you hit big, some rules might curb your haul before you even blink. Withdrawals are capped too: £1,000 per day, £2,000 per week, £8,000 per month – fine for small stakes, a headache for bigger wins. They also found evidence of a lot of complaints relative to Mad’s size, meaning each issue carries more weight. Some users claim they won, attempted withdrawal, and then got locked out or had accounts shut with no real explanation. Others say their money vanishes behind “verification” requests or arbitrary rule changes. The review also flags that the T&Cs include vague bonus exclusions and clause jockeying that could be used to refuse payouts. The general picture painted is one of a casino defending its margins with clever wording and delay tactics more than solid trust. If you were thinking of giving Mad Casino a go, this review tells you: move in with caution, try small bets first, and don’t expect smooth sailing. After all, when safety indices drift toward zero, your money starts looking like a test subject.

Mad Casino Key Information

Name	Mad Casino.
Web Address	madcasino.io
Number of Sister Sites	2.
Top Sister Sites	Betzter, Winzter.
Operator Name	Softon Ltd of Cyprus.
Licensing Status	Internet Gaming Licence, Anjouan.
Bonus Terms	x30 wagering.
Contact Email	support@madcasino.io
Trustpilot Score	3.5/5.0 (>160 reviews).
Payment Terms	Debit cards, e-wallets, crypto, processing time not stated.

Mad Casino Review 2026

“Mad Casino” isn’t a name that suggests a casino will have a Wild West theme, but this one does. Perhaps the disconnect between the name and the content is precisely what’s supposed to be mad about the casino. It’s much easier on the eye than either of its sister sites are, and seems to have learned lessons from both of them about the importance of clearly explaining bonuses, terms, and conditions. We suspect we’re going to like Mad Casino a whole lot more than we like what we’ve seen from this operator in the past, but are we setting ourselves up for disappointment? Let’s see.

Mad Casino Welcome Offers

You don’t have to look very hard to find the welcome promotion on the Mad Casino homepage – it’s next to the sharp-shooting cowboy, and it’s touted as a 777% matched deposit. That doesn’t tell the full story of the offer, though, and nor does the 20% cashback offer that appears on the sheriff’s badge next to it. The big welcome offer is actually split into five, starting with a 200% match up to £500 on deposit one, and followed up with 150% up to £1000 on second deposits. Deposit three attracts 150% up to £2000, deposit four gets 100% up to £3000, and fifth deposits finish things off with 177% up to £1000. That’s a possible £7500 in total, all of which is subject to x30 wagering.

Sports betting is also available to players at Mad Casino, and if you’d rather take a bonus to use for that, you can get 100% up to £500 on deposit one, 50% up to £1000 on deposit two, and 100% up to £2000 on deposit three. That’s a big £3500 in total – massive for a sports betting bonus – but the x15 wagering requirements are way too high for sports betting. A fair requirement would be about a third of that, so Mad Casino has got it wrong here.

Ongoing Promotions

We’re so used to seeing international casinos offer massive loyalty reward schemes to their players that we’re almost shocked when we find one that doesn’t do it, which means Mad Casino almost shocked us. It still does fine with its ongoing promotions, though, offering casino fans a series of rewards worth up to £7500 per week – the same as the welcome promotion. The offer is broken down into a 100% match up to £1000 on Wednesdays, 200% up to £1000 on Fridays, 150% up to £2000 on Saturdays, and 100% up to £3500 on Sundays. The wagering requirement remains at x30.

Sports bettors don’t get treated quite as well by Mad Casino as slots fans do, but there’s still a weekly bonus they can look forward to. Every Friday, they can claim a 100% matched deposit up to a maximum value of £1000. The same x15 wagering requirement from the welcome promotion still applies, though, which means the offer is still unfair.

You may recall that sheriff’s badge on the casino’s homepage – the one that offered us cashback of up to twenty per cent. You might even have been waiting for us to tell you more about that. Unfortunately, we can’t, because there’s nothing more to tell. Cashback isn’t even mentioned on the Mad Casino promotions page, so we assume that the badge is a lie, and the offer doesn’t exist. How mad’s that?

What are the Pros and Cons of Mad Casino?

Pros: The welcome promotion at Mad Casino is big and generous so long as you’re sticking to slots, and the ongoing weekly promotions are a good reason to keep coming back to the casino, too. The quality of the games portfolio is much better than the average fare served up by casinos from this part of the world.

Cons: The casino uses space on its homepage to advertise a cashback promotion that doesn’t actually appear to exist. It doesn’t have any stated turnaround times for processing withdrawals, and it’s trading under a licence that isn’t considered legally valid in the United Kingdom. That means it should turn UK players away, but it doesn’t. That’s illegal.

Top Games at Mad Casino

We already praised the quality of the Mad Casino portfolio in the section above, and here’s why – the most popular slots at the casino all come from Pragmatic Play, which is thought of as being one of the top providers in the world. Madame Destiny Megaways, Gates of Olympus, Big Bass Bonanza, Sweet Bonanza, The Dog House Megaways, and Buffalo King Megaways, all of which come from that one provider, form the top row of slots on the Mad Casino homepage. Beneath them, you’ll find some AI-generated thumbnail images taking you to to the top sports that the casino covers. For the record, those sports are football, tennis, basketball, table tennis, “cybersport,” and volleyball – quite an odd collection.

You’ll find the pick of the live casino games at Mad Casino beneath the thumbnails for the sports betting sections, but oddly, they’ve replaced the real thumbnails for the games with vastly inferior and obviously AI-generated alternatives. After reading the captions, we found out the top live games are Mega Whee and Mega Roulette (both from Pragmatic Play again), 500x Cyber Auto Roulette, 777x Galaxy Roulette, Fast Roulette (all from 7Mojos Live), and Las Vegas Blackjack (Vivo). It’s not bad, but it’s a bit roulette heavy.

Withdrawal Processing and Support

The only bit of information that Mad Casino gives us about processing times for withdrawals is that some methods might be faster than others, which is every bit as useless as it is glib. We do at least know what methods are available, though. All major debit cards are welcome, or you can use Skrill, Neteller, or AstroPay if you’d rather go with an e-wallet. If crypto is your thing, the options are Tether, Litecoin, Bitcoin, and Ethereum. We’d like to believe that e-wallet and crypto withdrawals are instant, but we feel like the casino would be advertising that if it were the case.

Customer Support and Licensing

Live chat is provided Monday-Sunday (so all week, then) 24-7 at Mad Casino, but support@madcasino.io is there as a backup option if you’d rather use email. If your query has gone past the point of being general, you might want to use complaints@madcasino.io instead. While this isn’t acknowledged anywhere on the Mad Casino website, the casino is covered by the Internet Gaming Licence that its operator, Softon Ltd, holds in the State of Anjouan – the same one that covers the Mad Casino sister sites. As we’ve said already, the licence isn’t recognised in the UK, and doesn’t make it legal for UK players to play here.

Mad Casino – The Verdict

This is, by some considerable distance, the best casino that Softon Limited has come up with to date. It wasn’t up against particularly stiff competition in that category, though, and some problems still remain. Despite the generosity of both the welcome bonus and the weekly promotions, the casino is much too vague about its withdrawal process, and hasn’t acquired the licenses it needs to make itself available in the United Kingdom or quite a few other major international iGaming territories. Until that changes, it’s going to be impossible to trust the casino. We have to take a dim view of casinos that break the law, and so our impression of Mad Casino is gloomy.

What are players saying about Mad Casino? 

Here are our condensed / reader’s digest summaries of recent Mad Casino reviews from real players. Having said that, the number of positive reviews that come from accounts that have never reviewed any other product or service on Trustpilot is highly suspicious. 

• 16-May-2025 by Mayenda:
  Avoid this place entirely. They only launched in March 2025 and already have a trail of complaints. They either hold onto your deposit or block your account when it comes time to withdraw. Their customer support uses robotic responses and scripted excuses, and eventually they’ll cut off your access entirely without warning. I lost access to my account and the funds inside. It’s a sham operation hiding behind slick marketing. Steer clear. – source: Trustpilot
• 16-May-2025 by Sharon:
  Initially thought this might be a decent site and ended up spending over £350. Finally had a win, but I’m still waiting for my withdrawal. They told me I was verified on Tuesday, even though I sent all my documents on Sunday. Then I got another message saying I needed to verify my phone number. It’s now Friday, and there’s still no sign of the money. All other sites I use pay out the same or next day. If this isn’t sorted today, I’ll be reporting them further. Not impressed at all. – source: Trustpilot
• 16-May-2025 by John:
  This place is a disgrace. I joined last Sunday and wish I hadn’t. Deposited about £300 and managed to win £2,005. Sent them all the documents they asked for, only to be told I broke some obscure bonus rule and they took all the winnings, leaving me with just £40. I played on with that and won another £330, and they still refused to pay out. Instead, they closed my account “for my own protection.” What a joke. The only thing people need protecting from is this casino. – source: Trustpilot
• 16-May-2025 by Benjamin:
  This site is nothing but a scam. I used a debit card to deposit – a card I haven’t used anywhere else – and two days later, I had fraudulent transactions coming out of my bank account. That says it all. – source: Trustpilot
• 16-May-2025 by Angry:
  If I could rate it lower, I would. I joined recently and hit a decent win. They were happy to take my deposit instantly, but getting them to pay out is a nightmare. Then they closed my account claiming it was to protect me from gambling. Absolute rubbish – it’s just an excuse to avoid paying what they owe. I’ve asked for a refund, but I doubt I’ll see any of it. The more of us who report them, the better chance we have of seeing this place shut down. – source: Trustpilot
• 15-May-2025 by Major:
  Withdrawals have been fast and the games do pay out. Customer service has been excellent, and I’ve especially enjoyed the Cash Pig slot. It’s been a fun and rewarding experience so far, no complaints at all. Would recommend. – source: Trustpilot
• 14-May-2025 by Rodrigo:
  Really impressed with Mad Casino. They’re fully licensed and offer a great variety of slots and live games. The site runs quickly and smoothly, and the support team has been helpful whenever I’ve needed them. Everything about the experience has felt secure and professional. Definitely a solid choice if you’re after a wide game selection and good service. – source: Trustpilot
• 14-May-2025 by Promise:
  I was looking for a new crypto-friendly casino and came across MadCasino. It’s been a great find – fast site, loads of games, and generous bonuses. I cashed out via Ethereum and got the funds within two days. Customer service was fast and helpful too. Definitely one of the better options out there. – source: Trustpilot
• 14-May-2025 by Ralf:
  I’ve been playing at Mad Casino for a few months now and have deposited and withdrawn quite a lot. Never had a single issue with deposits. Withdrawals via crypto have been instant, and although bank withdrawals required some ID checks, they were sorted quickly. The site runs smoothly, and the support team has always been polite and helpful. I think most of the negative reviews come from players who’ve lost money. In my experience, it’s been spot on. – source: Trustpilot
• 14-May-2025 by KNZ:
  Really wish I’d read the reviews before depositing. I won £1,290 and was told withdrawals are reviewed within 36 hours. Eight days later, they cancelled my winnings without explanation. Total scam. Do not deposit here. – source: Trustpilot