Duelz

The Duelz Casino homepage looks more like that of a medieval fantasy-themed RPG than of an iGaming website. It’s a striking-looking site with a theme that you’re unlikely to see in many other places, and it makes a strong first impression. Can it back that strong first impression up with an equally strong performance? The way to find out is to review it, and we’re going to do that now.

Duelz Casino Welcome Bonus

The Duelz Casino welcome promotion is a free spins offer rather than a matched deposit bonus these days. Deposit at least £25 for the first time, and you can collect up to 140 free spins, handed out at 20 a day for seven days in a row on selected games. You have to claim each day’s spins manually through a pop-up before midnight, or they’re gone for good, and once claimed, they expire after three days. Each spin is worth 10p, winnings from the free spins are capped at £100 a day, and they’re paid as bonus money with a 10x wagering requirement that has to be met within seven days.

Ongoing Promotions

Duelz doesn’t offer any loyalty bonuses or anything that resembles a tiered VIP reward structure, but it does ensure that you’ll get at least something back if you find that your luck has deserted you when you play. Five per cent of your net spend from the previous week is returned as cash to player accounts every Friday, with no wagering requirement attached to the money and no maximum limit.

It’s a useful safety net, but we’re still left wondering why Duelz Casino doesn’t offer VIP or loyalty perks when two of its sister sites do, and it’s supposed to be the flagship site of the SuprPlay Limited casino network. The promotions page now lists free-to-enter Cash Tournaments, with £2,660 in prizes every week and a new tournament starting every 30 minutes, along with the Drops & Wins network promotion and the Mega Moolah progressive jackpot.

What are the Pros and Cons of Duelz Casino?

Featured Slots and Games

While “Discover thousands of casino games” is the headline in the middle of the Duelz homepage, you only need to glance at what’s beneath the headline once to understand that this is a casino site that values slots above all other forms of iGaming. Of the slots on offer at Duelz Casino – and there are a lot of them – these are the highlights.

Starburst: Every top casino site worth its salt has Starburst as a featured game. It’s the most popular online slots game in the UK, and has been for many years. NetEnt caught lightning in a bottle when they came up with this space-themed classic in 2013, and nobody’s been able to touch it since. Whether it’s the sticky, expanding wilds or the hypnotic soundtrack that keeps people coming back to Starburst, something about it has snuck into the hearts of players and won’t let go. Volatility in Starburst is low, and RTP is 96.1%.

Big Bass Splash: Reel Kingdom knew it had a hit on its hands very shortly after releasing Big Bass Bonanza towards the end of 2020, so the developer set about the task of pushing out sequels as quickly as possible and has barely done anything else other than making Big Bass Bonanza sequels since. This sequel came out in June 2022 and offers high volatility with 95.67% RTP. It also offers the chance to lasso, hook, blow up with dynamite or launch bazooka rockets at fish as well as catch them, so it’s likely to be one of the more entertaining slots you’ll play this year.

Fruit Shop: This is another classic from NetEnt’s 2013 collection, suggesting that the players at Duelz Casino have taste and a strong preference for NetEnt classics. The graphics of this slot, set in the window of a retro fruit shop, are a little dated and rough around the edges, but that won’t bother you much when you’re enjoying free spins after every win made with high-value symbols. Multipliers are included on every free spins round, meaning the maximum return on any spin could be as high as x8000. RTP is 94.05%, and volatility is a smidge below average.

Customer Support and Licensing

Duelz Casino offers live chat support, but only during limited hours, only if you’re logged in, and only if there’s an agent available right then and there. If there isn’t, you’ll see a “currently unavailable” message with no option to wait in a queue. If you’re not logged in, the only option is to email support-uk@duelz.com. Telephone support isn’t available, so the overall customer support picture isn’t great. The licence that covers Duelz is held with the UK Gambling Commission by SuprPlay Limited under account 48695. It’s a clean licence, and it also covers the Duelz sister sites.

Deposits and Withdrawals

Duelz is a very modern casino, and that’s reflected in the way that it handles both deposits and withdrawals. Debit cards, e-wallets and instant bank transfer services are all welcomed and supported, with Skrill, PayPal, Trustly, Neteller, Apple Pay and more on the list. You can also make deposits through Paysafecards if you wish. Surprisingly, Paysafecards are also supported for withdrawals, which is rarely the case. Every withdrawal method is listed as instant, Visa and Mastercard included, although Duelz warns that its own processing can take up to 72 hours before the money is sent. There are no fees attached to deposits or withdrawals as standard, but Duelz can charge 5% (or £5, whichever is higher) if you withdraw a deposit that you haven’t played through.

Duelz Casino – The Verdict

Duelz was founded on a “duel against your fellow players” idea that no longer exists on the site, and its lack of long-term rewards makes it a weaker casino than Voodoo Dreams or NY Spins. That being said, there will always be something new to play at a site that has more than two thousand games, and instant withdrawals should always be applauded. Recent player reviews suggest that the checks before a bigger withdrawal can drag on, though, so it’s worth getting your documents verified early. We think plenty of people are likely to enjoy Duelz, but few of those people are likely to make it their new favourite casino site.