Grosvenor Casinos

The first Grosvenor Casino was founded in Maidenhead in 1966. That’s only five years after the first Mecca Bingo hall in the UK opened. Here in the 2020s, the digital and physical versions of both of these famous old brands belong to Rank Interactive. Mecca Bingo is a Grosvenor Casinos sister site and vice versa. Grosvenor doesn’t compete with Mecca on the bingo side of things, but if you’re interested in partaking in literally any other form of gambling, they’d love to have your business. Are they worthy of it, though? A visit to a Grosvenor Casino is usually a good time in real life, but does that good time feeling translate across to the Grosvenor Casinos website? The site’s been online since 2007 and has had almost twenty years to establish itself and find its feet, so let’s see how it’s getting on.

Grosvenor Casinos Welcome Offer

There will always be a warm welcome waiting for you at Grosvenor Casino, but the terms and conditions of that warm welcome are subject to change, as is every other aspect of the bonus. Check the Grosvenor Casino website to find out what’s up for grabs, and make sure you check the small print.

At the time of writing, new players who select the welcome offer in the cashier and make a first deposit of at least £20 get a £40 bonus and 100 free spins on Big Bass Splash, each worth 10p. The deposit and the bonus have to be wagered ten times, which comes to £600, on selected slots within 30 days, and no more than £200 of the bonus can be converted into cash. Winnings from the free spins carry their own 10x wagering on Big Bass Splash, have to be cleared within seven days and are capped at £100. A first deposit made with PayPal or Paysafecard doesn’t qualify for any of it.

Ongoing Promotions

If you asked Grosvenor Casinos what the biggest or most rewarding ongoing promotion on their website is, they’d point you in the direction of full Grosvenor Casinos membership. It’s open to everybody who’s permitted to play at the casino, and it comes with a range of perks both online and offline. It’s less likely to be attractive to you if there isn’t a conveniently placed Grosvenor Casinos outlet in your area, but you might want to consider signing up if there is. Grosvenor Casinos members are allowed to instantly transfer their money between their online and offline accounts and withdraw from their online accounts in cash by visiting a casino. They also get fast-track entry to casinos when there are queues, entry to exclusive poker tournaments at the online version of Grosvenor Casinos, and discounted drinks and entry into prize draws at physical premises.

There is a range of other promotions at Grosvenor Casinos, some of which may only exist for a few days or a few weeks. The promos tab at the site is always worth a look just in case something worthwhile has been added since your last visit. The ongoing Eye of Horus Prize Wheel gives every eligible player one free spin a day, with guaranteed prizes that range from free spins to cash and a weekly shot at up to £1,000. Slots players who opt in can also pick up five free spins a day by staking £10 on selected slots, and live casino players can chase a share of £10,000 in free chips every week by playing selected tables between 7pm and 11pm from Monday to Friday. Prize draws are held regularly, and there are always a few sports bets to check out if you have an interest in such things.

What are the Pros and Cons of Grosvenor Casino?

Featured Slots and Casino Games

The way games are divided into categories at Grosvenor Casino is intuitive and easy to follow. It isn’t hard to find the site’s top online slots because they’re listed in an ever-changing “Top of the Slots” section on the site. If you ever want to find out what your fellow players are playing and enjoying at this very moment, this is where you’ll find out. The contents of this page are likely to change from day to day, but the same names will always appear close to the top. Here are the top slots from the time of our visit.

• Big Bass Splash: It’s no surprise to find Pragmatic Play’s fishing sequel at the top of the list, because it’s also the game that the 100 welcome free spins are played on. The formula will be familiar to anybody who’s played Big Bass Bonanza. Land three scatters for free spins, then hope the fisherman wild turns up to reel in the cash values attached to the fish, with every fourth fisherman adding more spins and a bigger multiplier on his catch. If you can’t get enough of it, Grosvenor also has its own branded version.
• Eye of Horus: This Egyptian slot from Reel Time Gaming was a fixture in British bookmakers long before it moved online, which goes some way towards explaining why it’s still so popular. It’s a simple ten-line game in which the Horus wild expands to fill a whole reel, and during free spins every Horus that lands upgrades one of the lower-paying symbols and adds an extra spin. It also lends its name to the daily Prize Wheel.
• Lucky Lady’s Charm Deluxe: Novomatic’s crystal-ball classic is just as much at home in the In-Club Favourites row, which collects the kind of games you’d expect to find on the machines at a Grosvenor venue. There are only ten lines and no modern frills, but three scatters trigger 15 free spins with every win tripled, and the gamble feature lets you risk a win on the colour of the next card.

Grosvenor Casino also offers live poker, live and non-live table games, jackpot-themed slots, and a full sportsbook. It caters to every type of player.

Withdrawal Options and Support

We have good news about the withdrawal process at Grosvenor Casino, as long as you can use one of the casino’s preferred payment methods. They’re Visa or Mastercard debit cards, PayPal, Apple Pay or Instant Bank Transfer. There’s no support for Google Pay or any other e-wallet, and Paysafecard can only be used for deposits. That’s the bad news. The good news is that Grosvenor promises near-instant withdrawals on all of those methods. PayPal and all major banks are now approved for funding within fifteen minutes of a request being made. If your card isn’t with a major bank and you don’t have PayPal, though, you’re looking at a wait of somewhere between one and three business days. The first withdrawal to a payment method you haven’t withdrawn to before can take up to 24 hours to process.

Payment Options & Speeds

Customer Support and License

Grosvenor Casinos’ support staff are happy to speak to you via live chat, but only between 7am and 10.30pm. After that, you’ll have to email them, or you can wait until the following day. There used to be telephone support available as a third option, so we’re more than a little sad to see that it’s been taken away since we last reviewed the site.

Grosvenor Casinos’ parent company Rank Interactive (Gibraltar) Limited holds licences with both the UK Gambling Commission and the Gibraltar Gambling Commission. The licences are clean, and also cover the Grosvenor Casino sister sites.

Grosvenor Casino – The Verdict

Grosvenor Casinos is likely to have everything that nine out of ten players want to see at an online casino site. The only notable exception is bingo, but that’s well covered, as Mecca Bingo is among Grosvenor Casino’ sister sites. Whether you want to bet on the next big fight or spin a roulette wheel, you can do it here, and you can do it with the assurance that you’ll be treated fairly. It ought to be able to look after you well with two different channels for customer support, and the exclusive games mean that you won’t find an experience exactly like it anywhere else on the internet. Still, though, those customer reviews are horrendous, and there’s too much smoke for there to be no fire on that front.